Shipping and returns

Shipping
Orders are normally dispatched within 24 working hours, Monday to Friday. Any different lead time for a personalised product, unavailable item or pre-order is stated with the product or order information. Once placed, an order cannot be modified. To request cancellation, contact Customer Service as soon as possible; cancellation is possible only where the order has not yet been dispatched and can still be cancelled. After dispatch, eligible products may be returned.

Delivery services, charges and estimated delivery times are shown at checkout. We send tracking information when the order is dispatched. Delivery estimates run from dispatch and may be affected by public holidays or customs inspections.

For deliveries within the European Union, applicable VAT is included in the price. For deliveries outside the European Union, applicable duties and import taxes are included in the price or shown at checkout before payment, so no further payment of those charges is due on delivery.

Returns and refunds
You may request a commercial return within 30 days after delivery. Products must be unused and returned in their original packaging, with supplied tags and any security tags intact. Mandatory consumer rights are additional to this policy.

Return request mode
To request a return, open the returns portal linked on the Pomellato website or in your order emails and enter your order number and email address. No account is needed. Select the products and the reason for return. Your return confirmation email provides the return instructions and available documents. Place the Return Note inside the parcel, use the return label supplied for your return, and include the commercial invoice where customs requires one. Follow the instructions in your return confirmation. Once the return has been received and inspected, approved refunds are issued to the original payment method. Contact Customer Service if you need assistance.

Product exchange
Size exchanges may be requested within 30 days after delivery for the same product in a different size at the same price, subject to availability. Different products, colours, materials or prices are not supported, and one exchange per item is permitted under the commercial policy. Request the exchange through the returns portal linked on the Pomellato website or in your order emails, using your order number and email address, and follow your confirmation instructions.